Thank you for shopping at Tahoe Automotive. We take pride in the quality of our automotive equipment and accessories. We understand that sometimes, a product may not fully meet your expectations. This policy outlines how we handle returns and refunds to ensure your satisfaction.
1. Return Window
We offer a 30-day return window for all our products. If for any reason, you are not completely satisfied with your purchase, you may return the item within 30 days of receiving it for a full refund or an exchange, subject to the terms and conditions in this policy.
2. Condition of Returned Items
To be eligible for a return and refund, your item must be:
- Unused and in the same condition that you received it.
- In its original packaging with all tags and accessories intact.
- Accompanied by a receipt or proof of purchase.
3. Non-returnable Items
Please note, certain types of items cannot be returned, such as:
- Customized products according to your specifications.
- Products that have been used or damaged by the customer.
4. Exchange Policy
If you wish to exchange an item for any reason, such as a size or color change, please return the original item using our return process and place a new order for the item you wish to receive in exchange. This ensures the fastest turnaround time for your exchange.
5. Return Process
To initiate a return, please follow these steps:
- Contact our customer service team at contact@tahoeautomotive.shop or +14648007490 to notify us of the return.
- Once your return is accepted, we will provide you with a return shipping address and instructions on how and where to send your package.
- You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
6. Refunds
Once we receive and inspect your return, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund based on the condition of the returned item.
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment, within a certain amount of days.
7. Contact Us
For more information about our return and refund policy, if you have questions, or if you would like to make a complaint, please contact us by email at contact@tahoeautomotive.shop or by phone at +14648007490.
Address: 8230 Lovett Ave, Dallas, TX 75227, USA